Plastic Card Safety
Avoid financial losses due to unauthorized transactions - use our card safety service!
The plastic card safety service compensates cardholders for losses resulting from unauthorized card operations, which may occur using the user's card, card requisites, and/or electronic wallet (GPay & Apple Pay).
The card safety service is available to any individual or legal entity of Credo Bank who owns both debit and credit cards of Credo Bank, excluding crop cards.
Activate the card safety service instantly and protect yourself from losses due to unauthorized transactions. Visit our service center or call *42 42.
Card Safety Packages
| Category of the transaction/operation performed with the card | Payment limits according to the card safety service package | ||
| „Package S“ | „Package M“ | „Package L“ | |
| Illegal transactions performed without a chip | 1 500 GEL | 5 000 GEL | 10 000 GEL |
| Illegal transaction without a 3D-secure code on the internet | 500 GEL | 1 000 GEL | 2 000 GEL |
| An illegal operation conducted on the Internet | 100 GEL | 300 GEL | 500 GEL |
| Fraudulent transactions made using electronic wallets (GPay & Apple Pay) | 200 GEL | 400 GEL | 600 GEL |
| Fraudulent contactless, pinless illegal operation | 200 GEL | 400 GEL | 600 GEL |
| Service cost (annual) | 5 GEL | 12 GEL | 30 GEL |
Card Safety conditions
- The safety service can be activated on the card during card registration or on an existing, active card.
- The card safety service is activated for 12 months and automatically continues until the end of the card's term (to activate the safety and automatically extend the service, there must be more than 3 months left before the end of the card's term).
- To activate the safety service (both initial activation and automatic renewal), you need to have an amount corresponding to the value of the selected package in your current account.
- Only one safety package can be activated per card.
- If you have multiple cards, the service must be activated on each card separately. Different safety packages can be activated on different cards.
- The active safety service package can be changed only by purchasing a package with a higher limit ("Package S" can be replaced by "Package M" or "Package L"; "Package M" can be replaced by "Package L"; and "Package L" remains unchanged).
- For a credit card, the value of the package is not deducted from the card limit. The cardholder must ensure that the amount corresponding to the value of the selected package is available in the current account.
Details regarding unauthorized transactions and compensation for damages can be found here