Credo Bank Celebrates Another Year of Success – French Investment and Joining of Georgian Bank

More than two decades of experience in relations with users and unique know-how ensures the Credo Bank`s reliability on the local market and in relations with international partners as well. Though, Credo Bank had a long way of development before this reputation marking.

During the years, Credo Bank could create high-quality service, it has become a reliable financial partner and promoted individuals and enterprises in formation of their better future.

Staff in Credo Bank never forgets that customer's trust should be strengthened on a permanent basis. In 2021, Proparco (a branch of the private sector of AFD Group) made an investment in Credo Bank, according to which it became owner of 15% share in the bank. The French Development Agency and Proparco have a great experience in management, they provide financial and technical support of companies and financial institutions in Africa, Asia, Latin America and Near East. Proparco delivers expert assistance to Credo Bank at the initial stage of partnership and supports coming out of those common goals, which are named after the country's pursuit of sustainable development.

The past year for Credo Bank was also memorable with a big-scale deal on the financial market of Georgia, under which the Credo Bank has acquired 100% share of “FINCA Bank Georgia”. FINCA Bank Georgia was represented by a qualified and strong team. Thus, by joining FINCA Bank`s team – Credo Bank has made a significant step forward. FINCA Team members have joined the headquarters and they took different positions at Bank`s Service Centers. It should be mentioned that the merger process was implemented without hindrances for both company`s customers and this event has ensured the customers with a more high-quality and wide assortment of products.

Changes in the macro environment creates periodic obstacles for companies on the road to the goals set. Two recent years of pandemic was a big challenge for the world, including the financial sector of Georgia, but Credo Bank could promptly adapt with new conditions. Moreover, even offered to customers a number of innovations and improved digital service during the very crisis. It may be said that pandemic has accelerated the digitalization process and granted the customer with new digital opportunities. The basis of digital banking`s development in the company commenced in 2017, since the acquisition of license. The given direction implies improvement of banking services with innovative, digital technologies.

Today, the customers have an opportunity via Mycredo mobile and internet banking to use the banking services without any commission fee and paid mobile internet from any place. Payment of utility fees, money transfers, filling up the mobile balances, money conversions, receipt of money transfers or other services – all these services are rapidly implementable by customer via Mycredo, which were referred to significant time resource in the nearest past.

Besides the fact that individuals do actively use the digital banking services, Credo Bank has turned it into an integral part of the business, offering the entrepreneurs Mycredo Terminal. Mobile Terminal allows small and medium business owners to receive the card payments via their mobile phone, thus avoiding the acquisition and usage expenses typical to POS Terminals and the users easily pay the money (by their card) on the given objects.

Together with steps towards the digitalization and service development, Credo Bank continues development of the services adapted to customers. As the customer's behavior, needs and attitudes alter in the modern age, as flexible and adaptive the services are, especially when it comes to satisfy the different needs of diverse audiences. Thus, Credo Bank has submitted a set of personalized services and products to its customers.

Including, a new service named as “Credo Bank Exp” became applicable in Georgia for citizens of foreign countries residing in Georgia, thus granting an opportunity to expats to benefit from special services and bank products adapted to them. The mentioned type of branch offices are already opened in Tbilisi and at the end of year, one is expected to receive visitors in Batumi City as well.

Promotion of entrepreneurs of Georgia and their employees to form a better future for them by offering affordable financial resources – is an unchanged mission, the Credo Bank has been serving for years, and an organization itself has made the progressive changes many times during its almost 25-year existence history. The company has undergone the path from Microfinance Organization into Large Bank, created a new concept branch offices, implemented modern standards of services and developed the services by stages.

“In Credo Bank we are never afraid of innovations, in order to offer the service to our customer in a more convenient manner, even our motto is unchanged through these years – simplification of human life, which implies offer of simple and affordable financial decisions via digital ecosystem adopted on customer`s needs. Our goal is to make Credo Bank a universal financial institute for the customers with any age and needs“ – state in Credo Bank.

According to analysts` opinion, there is a big competition on the Georgian banking market nowadays, that makes a positive reflection on customers.

Credo Bank permanently strives for progress, granting additional opportunity to its customers – use innovative and quite comfortable banking products, daily developed by the company and presented to the market.